Refund policy

Returns Policy

We will exchange or refund your purchase either before or up to 28 days following the day of delivery if you return the item to us as set out below, but it must be returned unopened and in its original packaging.

This does not affect your consumer rights and you can still cancel your purchase at any time either before or up to 7 working days* following the day the goods are delivered.

You can cancel your purchase by:

• returning the products ordered to our warehouse, or
• emailing us to request that we collect the product, or
• phoning us with your order reference number and delivery details to hand

* “working days” means all days other than Saturday, Sunday and Public Holidays

In all cases, your product must be complete and in 'as new' condition. If you have opened the order to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed. If you follow the above steps, we will issue you with a full refund for the cost of the product. Refunds take 3-5 working days to be credited to your payment card.

Any returns which need collection due to incorrect ordering will incur a £10.00 charge 

Whilst the goods are in your possession you must take reasonable care of them and not use them.

We cannot cancel your purchase when the seal has been broken or the packaging damaged

Whilst we take every care to ensure all nails and sharp edges are removed prior to dispatch, occasionally we may have missed one and therefore products must be handled with care